Whatever your job, your position, or trade, we will work with you to optimise personal and team performance and improve relationships.
Clarity of thinking, emotional resilience, and confident actions are keys to unlocking potential, and they all stem from clean communication with targeted motivation.

We offer consultancy, coaching, mentoring, training, and facilitating.
Benefits past customers have discovered include:

  • A new flair for public speaking

  • Successful job interviews

  • Secrets of staff motivation
  • Workplace resilience

  • Out of the box thinking

  • Strategic visioning
  • Productive meetings

  • Getting the best out of people

  • Non-spoken communication

Clients and Experience

Public, private and third sector industry experience that includes:
Leisure, tourism, heritage, art, education (schools, colleges, universities), sport, retail, SME startup, pre-startup, health, fitness, medicine, journalism, manufacturing.


Corporate Clients that include:

Tyne and Wear NHS Foundation Trust, North Tyneside Local Education Authority, Durham University, University of East London, Baltic Six, Health Works Newcastle.


Communicating Simplicity

Communication is at the heart of business, and yet it so often happens that it breaks down, becomes confused and doesn’t work. Re-thinking communication, and adding in a few new skills, can bring massive benefits to your business. Take the following example…

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  • A highly recommended course providing valuable alternatives to improving productivity and efficiency. Time very well spent!
    Consultant Psychiatrist – Tyne and Wear NHS Trust
  • Kay is an inspiring model of excellence to learn from. Her teaching is elegant, informative, involved and captivating. The value added to my personal and professional life has been immense – thank you.
    Sally Coxon – Countrywide Lettings
  • I think the Dealing with Difficult Customers course has given me a lot more confidence in myself for any hurdles I may come to in the future. I feel as though I would have the knowledge and ability to comfortably welcome customers, discuss problems, and come to a happy medium.
    Chrissie Denton – Baltic Six
  • On a few occasions I’ve asked Kay for feedback on some projects I’ve been working on (books/audiobooks/etc). Every time, she’s genuinely challenged me and improved my work. Add to this her limitless enthusiasm and she’s a delight to work with.
    Tony WrightonAuthor and TV Presenter
  • Great day, lots of learning tools to use at work. Great trainer – focused, fun and informative.
    Saima Rehman – University of East London
  • We hired the ME Group to deliver a bespoke customer service training package to our key managers on techniques and best practice for delivering excellent customer service and interpersonal communication. I would not hesitate to recommend the ME Group to any service organisation in any sector that is looking to improve their customer service techniques.
    Peter HuntFresh Element – BALTIC Centre for Contemporary Art, Gateshead
  • Kay is a talented and inspirational entrepreneurial thinker, communicator and coach. She is also a highly influential and effective leader, and inventive and creative marketeer, and an excellent mentor and trainer. I defy anyone to spend five minuted with her and not be inspired and delighted. In addition, her courses and coaching generate positive and permanent change.
    Jane PikettManaging Director
  • Executive coaching is a must for any stressed professional. Kay is conscientious in tackling difficult issues enabling you to leave refreshed and renewed with new insights and innovative techniques to help cope with the strains of high pressure lives.
    Caroline TheobaldManaging Director

Let’s chat!

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